Privacy policy
Privacy Policy
Last updated: March 19, 2026
Anna Lunak Store operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. Anna Lunak Store is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In case of conflict with our Terms of Service, this Privacy Policy controls with respect to personal information.
By using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your personal information as described herein.
Personal Information We Collect or Process
We may collect or process the following categories of personal information, depending on your interaction with the Services, your location, and applicable law:
- Contact information: Name, address, billing and shipping address, phone number, and email address.
- Financial information: Credit/debit card numbers, payment details, transaction history, payment confirmation, and related information.
- Account information: Username, password, security questions, preferences, and settings.
- Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions.
- Communications: Information you provide in inquiries or messages to us.
- Device information: IP address, browser, device type, network, and other identifiers.
- Usage information: Interaction with the Services, navigation patterns, and timing.
Personal Information Sources
We may collect information:
- Directly from you (account creation, purchase, inquiries, communications).
- Automatically through the Services (website usage, cookies, device data).
- From our service providers (payment processing, analytics, shipping).
- From partners or other third parties.
How We Use Your Personal Information
We use your personal information to:
- Provide, tailor, and improve the Services: Fulfill orders, process payments, manage accounts, remember preferences, send notifications, enable reviews, and create a personalized shopping experience.
- Marketing and advertising: Send promotional messages and targeted ads.
- Security and fraud prevention: Authenticate accounts, protect the Services, detect and prevent fraudulent activity.
- Communication: Respond to inquiries and provide customer support.
- Legal compliance: Comply with laws, respond to legal requests, and enforce policies.
Note: Digital products (downloads, planners, digital stickers, etc.) are excluded from return rights and this may affect processing in customer support.
How We Disclose Personal Information
We may share information with:
- Shopify and service providers: Payment processors, IT services, analytics, shipping, fulfillment, and customer support.
- Business and marketing partners: For personalized marketing and advertising, in compliance with local laws.
- Your direction or consent: When requested for shipping, social media integrations, or third-party tools.
- Corporate affiliates: Within our company group.
- Business transactions: Mergers, acquisitions, or legal obligations.
Relationship with Shopify
The Services are hosted by Shopify. Your information may be shared with Shopify or third parties outside your country to provide and improve the Services. Shopify may use data from your interactions with our store and other merchants to provide enhanced features. Learn more about Shopify’s privacy practices here: Shopify Privacy Policy.
Third Party Websites and Links
The Services may link to external websites. We are not responsible for the privacy practices or content of third-party sites. Information shared publicly or on third-party social platforms may be visible to others.
Children’s Data
We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If a child has provided personal information, contact us to request deletion.
Security and Retention
No system is perfectly secure. Use caution when sending sensitive information. Personal information is retained as long as necessary for account maintenance, service provision, legal obligations, dispute resolution, or enforcement of contracts and policies.
Your Rights and Choices
Depending on your location, you may have rights including:
-Access to personal information.
- Deletion of personal information.
- Correction of inaccurate information.
- Portability of personal information.
- Opt-out of sharing or targeted advertising.
- Objection to or restriction of processing.
- Withdrawal of consent where applicable.
For EU/UK residents, additional rights may apply under GDPR. Exercise your rights here: Shopify Privacy Portal.
Complaints
For complaints about data processing, contact us at: info@anna-lunak.art or Holzhüttenboden 4, 3294 Langau, Austria. You may also contact your local data protection authority.
International Transfers
Your information may be transferred outside the EU/EEA/UK using mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy for operational, legal, or regulatory reasons. Updates will be posted here with the “Last updated” date revised.
Contact
For questions or to exercise your privacy rights, contact us at:
Email: info@anna-lunak.art
Address: Holzhüttenboden 4, 3294 Langau, Austria
We are the data controller for your personal information under applicable data protection laws.